Shipping & Returns

Orders ship from our shop in Burlington, Ontario. Most orders are processed within [INSERT PROCESSING TIME, e.g. 1–2 business days].

We ship via [INSERT CARRIER(S), e.g. Canada Post / UPS] across Canada and the United States. Typical delivery takes [INSERT DELIVERY ESTIMATE] after dispatch. You'll receive a tracking number by email when your order ships.

Local to Burlington? [INSERT PICKUP POLICY — e.g. free local pickup available; we'll email you when it's ready.]

Digital products (e.g. print files) don't ship — [INSERT DELIVERY METHOD, e.g. we email your files within X hours of purchase]. Because digital files can't be returned, [INSERT DIGITAL REFUND POLICY].

[INSERT RETURN WINDOW, e.g. If something isn't right, contact us within X days of delivery.] [INSERT RETURN CONDITIONS — e.g. items must be unused and in original condition; custom/made-to-order parts may be excluded.]

If we made a mistake — a defect, damage in transit, or the wrong item — we'll make it right: [INSERT REMEDY, e.g. free reprint or full refund].

To start a return, email amir@9onefour.com with your order number.